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Tech Driven Agent LLC · StreamAgent

Terms of Service

Last updated: October 10, 2026

These Terms of Service (the “Terms”) form a binding agreement between you (“you,” “your,” or “Customer”) and Tech Driven Agent LLC, a California limited liability company doing business as StreamAgent (“StreamAgent,” “we,” “us,” or “our”). They govern your access to and use of our websites, applications, APIs, and related services (together, the “Service”).

Please read these Terms carefully. Section 17 contains a binding arbitration agreement, a class-action waiver, and a jury-trial waiver that affect how disputes are resolved. By creating an account, clicking to accept, or accessing or using the Service, you agree to these Terms, to our Privacy Policy, and to our Data Processing Addendum, each of which is incorporated by reference. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. Definitions

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your Account, whether or not authorized by you. You must promptly notify us at support@streamagent.io of any actual or suspected unauthorized access or use. We may refuse registration, or suspend or terminate an Account, at our reasonable discretion.

Business use. The Service is offered for business and professional use, not for personal, family, or household purposes, and you represent that you are using it in the course of a trade, business, or profession.

Agencies and client workspaces

If your plan includes client workspaces, you may use the Service to serve your own clients through them, and this is a permitted exception to the resale restriction in Section 7. You remain the Customer for every client workspace and are responsible for it: for your clients’ and their users’ compliance with these Terms, for the fees, for having the authority and consents to put each client’s content and Lead Data into the Service, and for your own agreements with your clients. You will not make any commitment to a client on our behalf. Where your client is the controller of its Lead Data, you engage us as your subprocessor for it, and you are responsible for having the agreements with your client that this requires.

3. The Service; Changes; Beta Features

StreamAgent is a platform for creating interactive video experiences, capturing and scoring leads, and routing viewer activity to your connected marketing and CRM tools. We may add, modify, suspend, or discontinue features or the Service (in whole or in part) at any time. We may also set and change reasonable usage limits (such as storage, bandwidth, monthly lead volume, seats, or API rate limits) based on your plan. Features identified as beta, preview, or early access are provided “as is,” may be changed or withdrawn at any time, and are excluded from any commitments or warranties.

AI features

The Service includes AI-generated features, such as captions, transcripts, summaries, suggestions, scoring, generated clips and copy, and Frankie, our in-app support assistant (together, “AI Features”). As between you and us, you own the output AI Features generate for you from Your Content, to the extent the law allows, and it is treated as Your Content. AI output is generated automatically, can be inaccurate, incomplete, or similar to output produced for others, and is not professional, legal, or financial advice; you are responsible for reviewing it before you publish it or rely on it. We do not use Your Content or Lead Data to train generalized AI models, and our AI service providers may not use it to train theirs. You will not use AI Features to generate unlawful, deceptive, or infringing content, or to impersonate any person.

If you connect an outside AI assistant to your workspace or grant it permission to act, it acts on your behalf and with your authority: what it reads and changes in your workspace is treated as your own use of the Service, and you may revoke its access at any time in the Service.

4. Plans, Trials, Billing, Taxes, and Refunds

5. Your Content and License to Us

As between you and us, you retain all rights in and to Your Content and your Lead Data. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, adapt (for formatting and delivery), and display Your Content and Lead Data solely to provide, secure, maintain, and improve the Service for you and as otherwise permitted by these Terms and our Privacy Policy. You represent and warrant that you own or have all rights, consents, and permissions necessary for us to handle Your Content and Lead Data as contemplated, and that they do not infringe, misappropriate, or violate any third-party right or any law. You are solely responsible for Your Content and Lead Data and for backing up anything you wish to retain.

This applies equally to content you bring in by link. When you import a video from YouTube or any other site, you confirm that you own it or hold the rights to use it on the Service, and that the import complies with that site’s terms. Importing content you do not have rights to is a violation of these Terms; we record each confirmation, and we may remove the content and suspend or terminate the account in response to a valid infringement notice (see Section 10).

6. Leads, Consent, Data Roles, and Your Compliance

For Lead Data, you are the “controller” (or equivalent) and we act as your “processor” (or equivalent), processing Lead Data on your behalf and on your documented instructions, which include these Terms and your configuration of the Service.

You are solely responsible for: (a) providing all legally required notices to, and obtaining and maintaining all legally required consents from, your Viewers and leads; (b) having a lawful basis for your collection, use, marketing, and sharing activities; and (c) complying with all laws that apply to you, including email, messaging, cookie, tracking, and advertising laws such as CAN-SPAM, TCPA, CASL, GDPR, UK GDPR, ePrivacy, and CCPA/CPRA. You control which Third-Party Services you enable and what data is shared with them. Where Our Data Processing Addendum forms part of these Terms and governs our processing of personal data on your behalf; it applies automatically, and a signed copy is available on request at support@streamagent.io.

7. Acceptable Use

You agree not to, and not to permit anyone to:

We may investigate suspected violations and may remove content or suspend access to protect the Service, our customers, or third parties.

8. Third-Party Services, Marketing Platforms, and Open Source

The Service may interoperate with Third-Party Services you choose to connect. Your use of Third-Party Services is governed by their own terms and privacy policies, and we are not responsible or liable for them, their availability, or their handling of data. You are responsible for maintaining any credentials or permissions they require. The Service may include open-source components licensed under their own terms, which control to the extent of any conflict for those components.

Advertising, measurement, and CRM integrations

When you connect an advertising, measurement, analytics, or CRM platform (such as Meta, Google, TikTok, or LinkedIn, or a CRM), you instruct and authorize us to transmit the data you configure to that platform on your behalf, including, where you enable it, hashed contact identifiers, online and click identifiers, and event or conversion data. You are solely responsible for complying with each connected platform’s terms and policies, including, as applicable and as they may be updated, Meta’s Business Tools Terms and data-use policies, Google’s Ads Data Processing Terms and EU User Consent Policy, TikTok’s Business Products (Data) Terms, and LinkedIn’s Ads Agreement.

You represent and warrant that, for all data you share through these integrations, you have the necessary rights, a valid legal basis, and all required consents; that you provide all required notices to your Viewers and leads; and that you honor applicable opt-outs and consent signals. The Service provides technical means to hash contact identifiers and to pass consent state to the platforms, but you configure and control what is shared and remain the party responsible for these obligations. You will not send us or any platform any special-category or sensitive data for advertising, or data about children, except as permitted by law and the platform.

Selling to your viewers

Where your plan lets you take payments or bookings inside your videos, each sale is made by you, on your own connected payment account, to your own customer. You are the seller and merchant of record; StreamAgent is not a party to the sale. You are responsible for your products and services, pricing, taxes, fulfillment, refunds, chargebacks, customer support, and compliance with consumer-protection, auto-renewal, and payment-network rules, and for honoring the terms you present to your buyers. Your payment processor’s own terms govern your account with it.

9. Intellectual Property; Feedback; Publicity

The Service, including its software, design, text, graphics, and trademarks, is owned by StreamAgent and its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription for your internal business purposes. We reserve all rights not expressly granted. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you. We will not use your name or logo to identify you as a customer without your consent, except that we may reference you in internal or investor materials.

Aggregated data. We may collect and use de-identified, aggregated data about how the Service is used, which does not identify you, your Viewers, or any person, to operate, secure, and improve the Service. We will not attempt to re-identify it.

10. Copyright and DMCA Policy

We respect intellectual-property rights and respond to notices of alleged infringement under the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice with the information required by 17 U.S.C. § 512(c)(3) to support@streamagent.io. We may remove allegedly infringing content and, in appropriate circumstances, terminate the accounts of repeat infringers.

11. Confidentiality

Each party may access non-public information of the other that is designated as confidential or that reasonably should be understood to be confidential. Each party will use the other’s confidential information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. Except as stated in the Service Level Agreement for Enterprise plans, we do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any particular results (including engagement, conversion, deliverability, or lead outcomes) will be achieved. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility. To the fullest extent permitted by law, StreamAgent’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). These limitations apply regardless of the theory of liability and are a fundamental basis of the bargain. They do not limit your obligation to pay fees, either party’s indemnification obligations under Section 14, liability for a party’s gross negligence, willful misconduct, or fraud, or your liability for breach of Section 7.

14. Indemnification

You will defend, indemnify, and hold harmless StreamAgent and its officers, members, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to Your Content, your Lead Data, your use of the Service, your Third-Party Services, or your breach of these Terms or of any applicable law, including sales you make to your Viewers.

We will defend you against any third-party claim alleging that the Service, as we provide it and you use it in accordance with these Terms, infringes that third party’s United States patent, copyright, or trademark or misappropriates its trade secret, and we will pay the damages and costs finally awarded against you or agreed in a settlement we approve. This does not apply to claims arising from Your Content, Lead Data, Third-Party Services, AI output you modify or choose to publish, beta features, or your combination of the Service with anything we did not provide. If such a claim is made or appears likely, we may modify the Service to be non-infringing, obtain the right for you to continue using it, or end your subscription and refund the prepaid fees for the unused part of the term. This paragraph states our entire liability for infringement claims.

The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (it may not settle in a way that admits fault for or imposes obligations on the indemnified party without that party’s consent), and provide reasonable cooperation at the indemnifying party’s expense.

15. Term, Suspension, and Termination

These Terms apply while you use the Service. You may stop using and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure for us, or use the Service in a way that may harm the Service or others. We will give you notice and a reasonable chance to fix the problem first where practical, but may act immediately where the law requires it or to prevent harm to the Service, our customers, Viewers, or others. If we terminate your subscription for convenience rather than for your breach, we will refund the prepaid fees for the unused part of the term. On termination, your right to use the Service ends and any outstanding fees become due. Sections that by their nature should survive (including Section 4 as to fees owed, Sections 5, 6, and 9 through 14, Section 15 as to data retention, and Sections 16 through 20) survive termination. If your subscription ends and you do not choose a new plan, we retain Your Content and Lead Data for 90 days, during which you may reactivate by choosing a plan; after that period the workspace and its data are permanently deleted. If you delete your workspace yourself, deletion becomes permanent after a 30-day grace window. Both windows are subject to legal requirements and secure backup cycles, so export anything you wish to keep.

16. Export Controls and Sanctions

You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to U.S. embargoes or sanctions, and that you will comply with all applicable export-control and sanctions laws.

17. Governing Law; Arbitration; Class-Action Waiver

Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act.

Informal resolution. Before starting an arbitration or lawsuit, you agree to first contact us at support@streamagent.io and give us 30 days to resolve the dispute informally.

Binding arbitration. Except for the excluded claims below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules. The arbitration will take place in Sacramento County, California, or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and StreamAgent agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and StreamAgent waive any right to a jury trial.

Mass filings. If 25 or more similar arbitration demands against the same party are filed by or with the help of the same or coordinated counsel, the AAA will administer them in batches of up to 25 demands, with one arbitrator per batch, and the parties will cooperate in good faith to resolve the batches efficiently. A court of competent jurisdiction may enforce this paragraph.

Excluded claims. Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual-property or confidential information. For those excluded claims, the state and federal courts in Sacramento County, California have exclusive jurisdiction, and you consent to venue there.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@streamagent.io with your name, Account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or within the Service) before they take effect. Changes are effective when posted or on the date stated in the notice, and your continued use of the Service after that constitutes acceptance. If you do not agree, stop using the Service.

19. Electronic Communications and Notices

You consent to receive communications from us electronically, including by email and through the Service, and agree that electronic communications satisfy any legal requirement that a communication be in writing. We may send notices to the email associated with your Account; you may send notices to Tech Driven Agent LLC, 2108 N St Ste N, Sacramento, CA 95816, or support@streamagent.io.

20. General

These Terms, our Privacy Policy, our Data Processing Addendum and, for Enterprise plans, the Service Level Agreement (together with any order form or signed agreement we enter into with you, which controls where it expressly conflicts) are the entire agreement between you and StreamAgent regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms do not create any agency, partnership, joint venture, or employment relationship, and there are no third-party beneficiaries. Neither party is liable for delays or failures caused by events beyond its reasonable control. Headings are for convenience only.

21. Contact

Questions about these Terms? Contact us at support@streamagent.io or Tech Driven Agent LLC, 2108 N St Ste N, Sacramento, CA 95816, United States.